Patients and Visitors

We want to make your visit as comfortable as possible. Below you will find links and helpful information about parking, maps, visiting hours and more.

Due to the COVID-19 pandemic, our visitors policy and visiting hours have changed. We are monitoring this matter closely and will make adjustments, as necessary.

Find important up-to-date information including how to safely see your doctor, visitor policies, entry into our facilities, clinic closures and more.

There are two cash machines located on the Providence Sacred Heart campus. In the main tower the cash machine is on the L3 level just outside the cafeteria entrance.

You can also access the cash machine in the Doctor’s Building West Tower outside the Washington Trust Bank branch.

• Chapel: The Sister Ethel Richardson Chapel is located on the main floor near the front entrance of the Sacred Heart. Mass is celebrated there Wednesdays at Noon. Everyone is welcome to use the chapel at any time for personal prayers and meditation.
• Healing garden: The Providence Center for Faith and Healing offers a beautiful garden, a library and quiet rooms for meditation and retreat. It is located next to the Medical Center and is available to all. Ask your nurse or chaplain for more information.
• Clergy visits: Chaplaincy Services staff is available for patients and family members 24 hours a day, seven days a week. Contact the operator or call the spiritual care department at 474-2297. If you would like a visit from your own pastor, contact your nurse or one of the chaplains. A visit will be arranged for you.
• Prayer request: Request a prayer from one of our Chaplains using our online form.

Open daily, 6:30 a.m.- 7 p.m. Cash, credit and debit cards accepted

The Café is located on Lower Level 3 (L3) of the hospital. Soups, salads, sandwiches, beverages and other items are available between meal times, as is the coffee/espresso service. The Snack Bar, also on L3, is open 24 hours. Vending machines provide an assortment of food and beverages.

There is a change machine in the Snack Bar. An ATM is located on L3 for cash withdrawals. The cafeteria does not accept personal checks.

Family waiting rooms are located throughout the medical center. Each floor of the main tower has a small waiting room off the elevator lobby. The Children’s Hospital and Women’s Center also have a waiting room on each floor.

The Emergency Department has separate waiting areas for adults, and for families with children.

If you are waiting for a surgery patient, the family waiting room is located on the Main Floor in the Surgery Center area between the main tower and the Women’s Center. For pediatric surgery patients, the waiting room is located in the pediatric surgery center on the L1 Level.

In addition, there are two cardiac surgery waiting rooms on the L1 level. Follow the hallway just past the entrance to the Pediatric Surgery Center and signage will lead you to the Family Waiting Room and the Sky Bridge Waiting Room (near the sky bridge to the Providence Heart Institute).

At Providence Sacred Heart Medical Center & Children's Hospital, we take patient concerns seriously. If you have a concern about your care, you may:

• E-mail Patient Relations
• Call 509-474-3000

The Outpatient Pharmacy at Providence Sacred Heart Medical Center & Children's Hospital provides services to patients of the Providence ministries of Eastern Washington.

It is conveniently located in the main floor lobby of Providence Sacred Heart Medical Center & Children's Hospital. next to the Gift Shop.

• Mon - Fri: 6:30 a.m. - 6 p.m.
• Sat - Sun & Holidays: 9 a.m. - 5 p.m.

Providence provides free wireless Internet access for patients and visitors. Please note: our network restricts access to certain websites due to explicit content or network security risks. If you do not have a phone, tablet or laptop but would like Internet access, please visit the Health Sciences Library in the Mother Gamelin Center.

The Medical Center’s laptop computers (found in most patient rooms) are for staff use only, and do not connect to the Internet.

A hotel conveniently located next to Sacred Heart Medical Center & Children's Hospital, the Madison Inn offers families visiting Spokane hospital patients comfortable, quality lodging along with the peace of mind that comes from knowing that your loved ones are just a few steps away.

In addition to special hospital rates, the Madison Inn offers:

• Free continental breakfast
• Business King rooms
• Extended stay rooms
• Fitness room
• Guest laundry
• Elevator

Rooms feature high speed wireless internet (available throughout the hotel; hard-wired access available on request); a microwave, refrigerator and in-room coffee; hair dryer, irons and boards … even your pet is welcome! Their personnel are specially trained and sensitive to the needs of the patients, families and medical professionals who visit Spokane's downtown hospital district. If the inn is full, staff will assist you in finding other close-by accommodations.

For more information, or to make your reservation, call 509-474-4200 or toll-free: 800-538-0375.

If you have been scheduled to have a procedure at Sacred Heart Medical Center, your doctor’s staff will likely provide specific instructions on what to bring.

General items you should bring for an overnight stay:

• Photo ID and insurance card
• Co-payment (if required by your insurance plan)
• Full list of medications with dosages (including over-the-counter supplements)
• List of allergies (foods, medications, etc.)
• Pajamas, robe, slippers
• Toiletries

Please leave medications and valuables at home.

All medications you take as a patient at Sacred Heart Medical Center should be prescribed by the attending physician, dispensed by the hospital pharmacy and administered by a nurse. You aren’t allowed to administer your own medications – including over-the-counter and herbal supplements – and you shouldn’t keep medication in your room unless ordered by a doctor.

Why are we so strict about this? It’s for your protection – and so we can deliver the best medical outcome possible. We need to know exactly which medications you are taking so we can gauge how your body responds to them.

Please don’t bring valuables to the hospital. If you accidentally bring valuables to the hospital, send them home with a friend or family member. Note: Sacred Heart Medical Center is not responsible for lost items.

For your convenience, a patient menu is located in your room, listing the options you have for meals and snacks. In some cases, you may receive assistance from a dietitian, who will help you select the types of meals approved by your physician.

If your guests would like a meal prepared, have them choose from the menu and call 509-474-7700 to place their order. (There is a fee for guest meals.)

In this guide, you will find information on planning your admission, billing, meals, safety in your room, visiting hours and special services.

This booklet will help you know what to expect, from pre-surgery interview to recovery.

A nurse will perform a pre-surgery interview to learn about your health history and medications, review your preoperation instructions and answer any questions you might have. If you have not been scheduled for this interview, please call 509-474-3190.

Providence abides by Washington State law (RCW 70.160), which prohibits smoking in all indoor public places and workplaces, as well as within 25 feet of any entrance.

In addition, Providence has a tobacco-free policy for all of its campuses. This includes following restrictions:

• Patients are not allowed to smoke
• Physicians do not provide permission to patients to leave their care units to smoke
• Patients may request prescriptions for tobacco cessation products from their physicians
• Visitors smoking on our campus is prohibited (this includes parking lots)

Thank you for your understanding and compliance!